North Charleston Sewer District

Customer Service

Sewer problems should be reported by calling our office number 843-764-3072. This number is manned 24 hours a day and we have crews available 24 hours a day.   If you are currently experiencing a back-up in your home or business, call NCSD before calling a plumber. 

The home or business owner is responsible for repairs on their property.

Connection Permit applications status can be obtained by calling 843-764-3072 and requesting to speak with our Engineering department.

Connection Permit payments questions should be directed to 843-764-3072 extensions 2637. Cash, Check, Visa, Master Card, and Discover are accepted.

Billing questions should be directed to 843-764-3072 extension 2636. Cash, Check, Visa, Master Card, and Discover are accepted.

Swimming Pool refunds are issued for filling your swimming pool. Please note that the filling of a pool is defined as any total filling and can be as a result of initial construction or after the pool has been drained for repair. Refunds will not be made for normal water loss during the pool’s operation.  Below are the procedures for requesting a refund:

    1. A brief letter requesting a refund is required, please include your telephone number. Our mailing address is North
        Charleston Sewer District P.O. Box 63009, North Charleston, SC 29419.

    2. Send a copy of the water bill for the period that the pool was filled, which must be paid in full.
    3. Send a copy of the pool dimensions from the pool installer or manufacturer: if you can not obtain the information
        from either we suggest you contact the firm that you purchase supplies and/or chemicals from and ask them to
        measure your pool and provide a statement giving dimensions and capacity. [ Refunds will not be made for pools
        containing less than 500 cubic feet (3,740 gallons) of water.]

    4. No refund will be made until all required information has been provided.

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